FAQs
The most Frequently Asked Questions about Integrated eContracting and PEN.
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Dealer is getting an Error
Dealers receive all of their System support from their Software System Support Team. Guide your Dealer to contact their System Support Team and describe the error they are receiving.
Are you Integrated with...?
PEN Connects to over 60 Dealers Systems including F&I Menus, Digital Retaling, In-Dealer Applications, and Direct Marketing.
Click below for more info on the types of systems and to see the entire list.
Dealer needs to register Products
Product Registration for Integrated eContracting is handled between the Dealer and their Software System. Have your Dealer contact their System Support Team and request to setup product for Integrated eContracting.
Dealer can't find my Product
Products are setup for Integrated eContracting via Product Type, not by name. Have your Dealer rate the product via Integration and check the coverages returned. If needed, your Dealer should contact their Software System Support.
Product Pricing is Wrong
A pricing discrepancy is a system related matter. Dealers receive all of their System support from their Software System Support Team. Guide your Dealer to contact their System Support Team and describe the error they received.
Does PEN Provide Reporting?
Yes, PEN Sends a Progress Report for Dealer Utilization every month.
Click hereif you would like to be added to the distribution list.
Want more details around PEN Reporting? Click below
We have a Brand New Product to Integrate
Have a New product you are rolling out that needs to be Integrated?
Making changes to your existing Products, or your Web Services?
Reach out to PEN Integrations to discuss next steps.